Responsible Gaming at 111ba โ Your Wellbeing Comes First
111ba believes that gaming should be entertaining, not harmful. We provide every player in Bangladesh with a comprehensive set of tools and resources to keep their play safe, voluntary, and within personal limits. Our responsible gaming commitment is not a footnote โ it is a core part of how 111ba operates every single day.
Our Commitment to Safe Play
Responsible gaming is not an afterthought at 111ba โ it shapes every feature, every policy, and every player interaction on our platform.
Player-First Philosophy
At 111ba, every player's long-term wellbeing takes precedence over short-term revenue. Our platform is designed so that responsible gaming controls are easy to find, easy to use, and impossible to accidentally remove once activated.
Behaviour Monitoring
111ba uses automated monitoring systems to detect patterns that may indicate problem gambling โ such as sudden increases in deposit frequency, chasing losses, or extended uninterrupted play sessions. When these patterns are detected, our team follows up with direct outreach.
Trained Support Staff
Every member of the 111ba customer support team receives dedicated responsible gaming training. Our agents are equipped to recognise distress signals in player communications and to guide players towards the right tools and external resources without judgement.
Minor Protection
111ba operates a strict 18+ only policy. Age verification is conducted as part of the KYC process, and no player under the age of 18 is permitted to register, deposit, or play on the platform under any circumstances.
Regular Policy Reviews
Our responsible gaming policies are reviewed and updated on a regular basis to reflect best practices, player feedback, and developments in gambling harm research. We are committed to continuous improvement in how we protect our players.
Non-Judgmental Approach
Seeking help for a gambling problem takes courage. 111ba ensures that players who reach out about responsible gaming concerns are met with empathy, practical assistance, and zero judgement โ whether through Live Chat, email, or self-service account tools.
Gambling is a legitimate form of entertainment that millions of people in Bangladesh enjoy safely and responsibly. Cricket betting during the BPL season, spinning slots for fun, or enjoying live casino games are all activities that can remain recreational when approached with clear boundaries and self-awareness. 111ba's responsible gaming framework exists to support that balance โ giving players the information, tools, and assistance they need to make sure that gaming remains a positive part of their leisure time, not a source of financial or emotional harm.
We recognise that for a minority of players, gambling can escalate beyond entertainment into something that negatively affects their finances, relationships, mental health, and daily functioning. When that happens, 111ba wants to be part of the solution. This page outlines every tool and resource available to you through 111ba, and provides guidance on where to turn if you or someone you care about needs further support.
Age Restriction and Verification
Protecting young people from gambling harm is one of 111ba's most fundamental responsibilities.
The 111ba platform is strictly for adults aged 18 years and above. No person under the age of 18 may register an account, make a deposit, place a bet, or access any real-money game on the platform. This rule is absolute and applies to every player in Bangladesh regardless of their location, device, or the payment method they use.
During the registration process, all new players are required to confirm that they are 18 or older. This declaration is supplemented by our KYC (Know Your Customer) verification process, under which players are required to submit valid identity documentation โ such as a National Identity Card (NID), passport, or driving licence โ before making withdrawals or after reaching certain deposit thresholds. Our identity verification process confirms both the player's identity and their date of birth.
If 111ba has reason to believe that a player may be under 18, their account will be suspended immediately pending verification. Any funds deposited by an underage player will be returned and the account will be permanently closed. We do not take chances with this requirement.
Protecting Minors in Your Household
If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to the 111ba platform:
- Always log out of your 111ba account when you have finished your session, especially on shared devices.
- Never save your 111ba username or password in a browser or password manager on a shared device.
- Use device-level parental controls or content filtering software to restrict access to online gambling sites on devices used by children.
- Keep your account password strictly private and change it immediately if you suspect it has been seen by a minor.
18+ Only. The 111ba platform is strictly for adults aged 18 and above. It is a criminal offence in many jurisdictions for a minor to gamble online. 111ba takes all reports of underage gambling seriously and will cooperate fully with any relevant authority investigating such cases.
KYC verification is mandatory before any withdrawal can be processed. Submitting false identity documents is a serious offence. 111ba reserves the right to permanently close accounts and withhold balances where fraudulent documentation is identified.
Recognising Problem Gambling
Understanding the warning signs early is the most effective way to prevent gambling from becoming a serious problem.
Problem gambling does not develop overnight, and it rarely looks the same in every person. For many players, it begins as a subtle shift โ spending a little more time or money than planned, feeling irritable when not gambling, or thinking about gambling when doing other things. Over time, these patterns can intensify and begin to affect finances, work, and personal relationships.
The following checklist is not a clinical diagnostic tool, but it reflects commonly recognised warning signs associated with gambling harm. If you recognise several of these patterns in your own behaviour, we encourage you to use 111ba's responsible gaming tools and to consider speaking with a professional support service.
- You spend more money gambling than you originally intended, and find it difficult to stop once you have started.
- You return to gambling shortly after a loss specifically to try to win back what you lost (known as "chasing losses").
- You feel restless, anxious, or irritable when you try to cut back or stop gambling.
- Gambling occupies a disproportionate amount of your thoughts โ planning your next session, reliving past wins or losses, or calculating how to find more money to gamble with.
- You have borrowed money, sold possessions, or neglected financial obligations (rent, bills, groceries) to fund gambling.
- You conceal your gambling activity from family members, friends, or your employer.
- Gambling has caused arguments or tension in your personal or professional relationships.
- You use gambling as a way to escape from stress, anxiety, depression, or difficult life circumstances.
- You have tried to cut back or stop gambling on your own but found yourself returning to it repeatedly.
- You feel guilt or shame after a gambling session, but continue gambling anyway.
If you recognise four or more of the above signs in yourself, we strongly encourage you to use 111ba's self-exclusion tool, contact our support team, or reach out to a professional gambling support organisation. Taking action early โ before debts accumulate or relationships break down โ makes recovery significantly easier.
Ask yourself honestly: Is gambling still fun for you, or has it started to feel like an obligation, an escape, or a way to recover lost money? The moment gambling stops being entertainment is the moment to take a step back and use the tools available to you.
Recognising that gambling has become a problem is not a weakness โ it is the first and most important step towards taking back control. Thousands of people across Bangladesh successfully address gambling problems every year, often with relatively modest interventions like deposit limits or a short time-out period.
If you are concerned about your gambling or the gambling behaviour of someone close to you, contact 111ba support at any time via Live Chat or at [email protected]. Our trained team can help you explore your options confidentially and without judgement.
Player Protection Tools
111ba provides a suite of built-in responsible gaming controls accessible directly from your account settings at any time.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your 111ba account. Limits take effect immediately when reduced and require a cooling-off period when increased.
Session Time Limits
Define how long a single gaming session can last. Once your session limit is reached, you will receive a notification and your session will be closed automatically.
Time-Out / Cool-Off
Take a short break from the platform for 24 hours, 7 days, or 30 days. During a time-out period, you cannot log in, deposit, or place bets. Promotional communications are paused.
Self-Exclusion
Permanently or long-term close your 111ba account. Self-exclusion is available for minimum 6 months up to permanent closure. Cannot be reversed during the exclusion period.
Reality Check Alerts
Enable periodic on-screen notifications that remind you how long your current session has lasted and how much you have deposited or wagered, keeping you anchored to reality during play.
Loss Limits
Set a maximum amount you are willing to lose within a defined period. Once the loss limit is reached, further play is automatically suspended until the period resets.
Wager Limits
Define the maximum stake you can place on any single bet or spin. This prevents impulse high-stake wagers during emotionally charged sessions.
Promo Opt-Out
Opt out of all promotional communications from 111ba, including bonus offers, tournament invitations, and seasonal promotions, so that marketing messages do not encourage unwanted play.
All of the above tools are accessible via your 111ba account settings panel at any time, without requiring you to contact support. Restrictions that reduce your limits (lower deposit cap, shorter session, activating a time-out or self-exclusion) take effect immediately. Increases to limits (for example, raising your deposit cap) are subject to a mandatory 24-hour cooling-off period before the increased limit becomes active. This design is deliberate โ it gives you time to reconsider before a higher limit takes effect.
Self-Exclusion Programme
Self-exclusion is the strongest responsible gaming tool available to 111ba players โ a firm commitment to stop gambling for a defined or indefinite period.
Self-exclusion is designed for players who recognise that they need a longer or more definitive break from gambling than a simple time-out can provide. When you self-exclude from 111ba, your account is fully suspended for the period you select. During the exclusion period, you will be unable to log in, deposit funds, access any games, or receive any promotional communications from 111ba.
How to Self-Exclude
You can initiate self-exclusion through any of the following methods:
- Via your account settings: Navigate to the Responsible Gaming section of your account settings, select "Self-Exclusion", choose your preferred duration, and confirm your decision.
- Via Live Chat: Contact our 24/7 Live Chat team and request self-exclusion. The agent will process your request immediately and confirm the exclusion period via email.
- Via email: Send a request to [email protected] with the subject line "Self-Exclusion Request", stating your registered email address and preferred exclusion period. We will act on this request within 24 hours.
Available Exclusion Periods
- 6 months
- 1 year
- 3 years
- 5 years
- Permanent (indefinite โ the account is closed and cannot be reopened)
What Happens During Self-Exclusion
- Your account is suspended immediately and cannot be accessed.
- All promotional emails, SMS messages, and in-platform notifications are stopped.
- Any pending bonuses or wagering requirements are forfeited.
- Any withdrawable balance in your account will be processed and returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
- You will not be able to create a new account on 111ba using the same identity or payment details during the exclusion period.
Returning After Self-Exclusion
For exclusions of less than permanent duration, you may request reinstatement after the exclusion period has fully elapsed. Reinstatement is not automatic โ you must contact [email protected] to request the reopening of your account. Before reinstatement, you will be required to complete a responsible gaming check, confirm that you still wish to return, and re-verify your identity. A mandatory 7-day reflection period applies between your reinstatement request and actual account reactivation.
Self-exclusion cannot be reversed early. Once activated, your self-exclusion will run for its full duration regardless of any requests to lift it before the period ends. This is by design โ it provides the firm barrier that makes self-exclusion an effective tool for those who genuinely need it.
If you attempt to open a new account on 111ba while an existing account is under self-exclusion, 111ba will close the new account immediately upon detection. Creating accounts to circumvent self-exclusion is a breach of our Terms & Conditions and may result in permanent exclusion of all associated accounts.
Taking the step to self-exclude is a brave and positive decision. 111ba's support team will handle your request with complete confidentiality and treat you with the respect and care you deserve. We want you to come back to the platform one day โ but only when it is genuinely right for you.
Deposit and Spending Limits
Setting clear financial boundaries is one of the simplest and most effective ways to keep gambling within safe, manageable parameters.
111ba's deposit limit system allows you to cap how much money you add to your account over a given timeframe. Whether you prefer to set a daily, weekly, or monthly ceiling, the system ensures you cannot deposit beyond that threshold until the period resets โ even if you are in the middle of a losing streak and feel the urge to deposit more.
Deposit limits are particularly effective because they address the financial dimension of gambling harm at source. By capping deposits, you protect your bank balance, your bKash or Nagad wallet, and your overall financial position without needing to rely solely on willpower during a session.
How to Set Deposit Limits
Log in to your 111ba account and navigate to the Responsible Gaming section of your account settings. Select "Deposit Limits" and choose daily, weekly, or monthly. Enter the maximum amount in Taka (เงณ) that you wish to deposit within that period. Your limit is applied immediately. You can set multiple limit types simultaneously โ for example, a daily limit of เงณ500 and a monthly limit of เงณ5,000.
Reducing vs. Increasing Limits
- Reducing a limit: Takes effect immediately. If you lower your daily deposit cap mid-period, the new lower limit applies to the remainder of the day straight away.
- Increasing a limit: Subject to a mandatory 24-hour cooling-off period. You will be asked to confirm your request, and the higher limit will only become active after 24 hours have passed. This delay is intentional and cannot be waived.
- Removing a limit entirely: Treated as an increase โ subject to the same 24-hour delay and confirmation process.
Loss Limits and Wager Limits
In addition to deposit limits, 111ba offers loss limits (maximum amount you can lose in a period) and wager limits (maximum stake per bet or spin). These tools work alongside deposit limits to give you layered financial protection. We recommend players who are concerned about their spending to use all three limit types in combination for maximum effect.
Practical tip: Before your first deposit, decide in advance what you can comfortably afford to lose โ treating it as a leisure budget, the same way you would budget for a cinema trip or a meal out. Set your deposit limit to that amount and never deposit more, regardless of outcomes during the session.
Deposit limits apply regardless of which payment method you use โ whether you fund your account via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or Visa/Mastercard. The cap is account-wide, not payment-method-specific.
Players who set deposit limits from the outset of their 111ba account are statistically far less likely to experience financial harm from gambling. Setting limits is not a sign of weakness โ it is evidence of smart, disciplined play.
Time-Out and Cool-Off Features
Sometimes all you need is a short pause. 111ba's time-out feature gives you a clean break without the permanence of self-exclusion.
A time-out (also called a cool-off period) is a temporary suspension of your 111ba account. It is designed for players who feel they need a short break from gambling but do not require a long-term self-exclusion. Time-outs are quick to activate, take effect immediately, and cannot be cancelled once they are running.
Available Time-Out Periods
- 24 hours
- 72 hours (3 days)
- 7 days
- 14 days
- 30 days
What a Time-Out Covers
- Your account is locked and you cannot log in during the time-out period.
- Deposits are blocked via all payment methods, including bKash, Nagad, and Rocket.
- No bets can be placed on any game or sports market.
- All marketing and promotional communications are paused for the duration.
- Your account balance, game history, and account data are preserved and will be available when your time-out ends.
Difference Between Time-Out and Self-Exclusion
A time-out is temporary and designed for short pauses โ the account resumes automatically after the selected period. Self-exclusion is a longer-term commitment (minimum 6 months) that requires a deliberate reactivation request and a 7-day reflection period before the account is reopened. If you are unsure which is right for you, contact our support team and we will help you assess which option best fits your situation.
Session Time Limits and Reality Checks
Separate from time-out, 111ba also offers session time limits that automatically end your play session after a defined duration (e.g., 1 hour), and reality check alerts that display a pop-up notification at regular intervals (e.g., every 30 minutes) reminding you of how long you have been playing and how much you have wagered. These are lighter-touch tools designed to maintain awareness during active sessions and are recommended as everyday responsible gaming habits rather than crisis interventions.
Time-out periods cannot be shortened once activated. If you activate a 7-day time-out, your account will remain locked for the full 7 days regardless of any subsequent requests to reopen it early. Plan accordingly before activating.
When to use a time-out: Consider activating a time-out if you have had an unexpectedly large losing session and feel the urge to chase losses, if you feel that gambling is interfering with sleep or daily responsibilities, or if you simply want a structured break to reset your perspective.
After a time-out ends, your account automatically becomes accessible again. You do not need to contact support to reinstate access โ simply log in as normal. However, we recommend reviewing your deposit limits and responsible gaming settings before resuming play after any break.
Getting Help and Support
You are not alone. Whether the concern is yours or someone else's, real help is available โ from 111ba and from specialist organisations.
Contacting 111ba's Responsible Gaming Team
111ba's customer support team is available 24 hours a day, 7 days a week, every day of the year โ including during Eid, Pohela Boishakh, Victory Day, and all other public holidays. If you have a concern about your gambling or wish to activate any of the responsible gaming tools described on this page, you can reach us through the following channels:
- Live Chat: Available directly on the 111ba platform. Connect instantly with a trained support agent.
- Email: Send your query to [email protected]. We aim to respond to all responsible gaming emails within 4 hours.
- WhatsApp: Reach our support team at +880 1700 000000 for quick assistance in real time.
When you contact us about a responsible gaming matter, your conversation is treated with the highest level of confidentiality. Your account history and personal details are not shared with third parties. You will never be pressured to continue gambling or discouraged from using any of the tools available to you.
Supporting a Family Member or Friend
If you are worried that someone close to you โ a family member, partner, or friend โ may have a gambling problem, there are steps you can take. Start by having a calm, non-confrontational conversation about your concerns. Focus on specific behaviours you have observed rather than making accusations. Make it clear that you are approaching the conversation from a place of care, not judgement.
You can also contact 111ba on behalf of a third party to request that we review their account activity or apply responsible gaming restrictions. We will require consent from the account holder for most account changes, but we can flag concerns internally and escalate monitoring on any account where a third-party concern has been raised.
External Support Organisations
While 111ba provides a comprehensive set of internal tools and a trained support team, we recognise that some players benefit from specialist external support. The following types of organisations provide confidential, professional help for gambling-related problems:
- Mental health and addiction counselling services โ available in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar through local hospitals and clinics.
- National mental health helplines โ Bangladesh has dedicated mental health support lines operated through the National Institute of Mental Health (NIMH) and related organisations. Contacting your local health authority will connect you with the appropriate service.
- Community support groups โ peer-to-peer groups for people affected by problem gambling, operating in major Bangladeshi cities. Your local GP or community health centre can provide referrals.
- Financial counselling services โ if gambling has caused financial difficulties, a certified financial counsellor can help you develop a debt management plan and rebuild your financial stability.
We encourage every player who is struggling with their gambling to seek help without delay. The earlier you act, the more options are available to you and the faster recovery can begin.
Need help right now? If gambling is causing you immediate financial, emotional, or personal crisis, please reach out immediately. Contact 111ba's Live Chat or email [email protected] at any time of day or night. Our team will respond promptly and connect you with the resources you need.
All responsible gaming communications sent to 111ba are handled by a dedicated team separate from general customer support. Your concerns are taken seriously and escalated appropriately. Response time for responsible gaming emails is prioritised at under 4 hours, 24/7.
For friends and family: Helping someone with a gambling problem can be emotionally exhausting. Remember to look after your own wellbeing too. Speaking with a counsellor yourself โ even just once โ can provide clarity and coping strategies that make a real difference.
111ba is committed to continuously improving its responsible gaming framework. If you have feedback about our tools, policies, or support experience, please share it with us at [email protected]. Your input directly shapes how we develop our player protection systems.
Important Reminder: 18+ 111ba is strictly for adults aged 18 and above. Gambling involves financial risk. Never gamble with money you cannot afford to lose. Gambling should be entertaining โ the moment it stops being fun, use the tools on this page or contact our support team. Play responsibly.
Ready to Play Safely at 111ba?
Explore our games with your responsible gaming limits in place. Set your controls, stay in charge, and enjoy the experience.
18+ Gambling is for adults aged 18 and above only. Play responsibly.